Questions about safety, delivery, returns, and more.
At Exclusive Furniture World, we are working hard to get you the products you need.
In everything we do, the health and safety of our employees, partners, and customers remain our top priority.
1. Can I place an order? Will Exclusive Furniture World deliver my parcel?
Yes, Exclusive Furniture World continues to serve customers. You can check the current delivery times at order checkout or via your order in your account.
2. Are delivery times affected?
As the Coronavirus has spread, we have seen an increase in people shopping online. As a result, estimated delivery times for some items may be longer than usual at the moment.
3. Is it possible to return items?
Yes, you can continue to return items. To start a return, go to "Return or Replace Item".
4. Is it safe to receive orders?
According to the WHO, “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.” You can find the latest information on COVID-19 on the information pages of the UK Government site.
5. Is it possible to reduce contact with the driver when they deliver my order?
Yes. Exclusive Furniture World delivery associates and partners have been advised to reduce contact with customers, this may include placing packages at the customer’s doorstep and stepping back. If an ID check is required, the driver will complete the check at a distance. You can also choose a safe place location where the driver can leave your package if you can’t answer the door. Drivers are asked to follow your delivery preference where possible.
6. What is Exclusive Furniture World doing about pricing?
We are working to ensure that we do not raise our prices on products during this pandemic in line with our long-standing policy. We actively monitor our store and remove offers that violate our policy. You can submit a pricing concern to us.
7. Is Exclusive Furniture World still delivering large and bulky items?
Yes, Exclusive Furniture World is still delivering large and bulky items. However, your safety is our number one priority. Customers are responsible for moving the item from their front door to their desired location within their property.
8. What is Exclusive Furniture World doing to keep customers and employees safe?
Since the early days of this situation, we have worked closely with health authorities to proactively respond, ensuring we continue to serve customers while taking care of our associates and teams. We have implemented proactive measures at our facilities to protect employees including increased cleaning at all facilities, maintaining social distance in our buildings, and adding distance between drivers and customers when making deliveries.
THANK YOU FOR SHOPPING WITH EXCLUSIVE FURNITURE WORLD.