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All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.
We use your personal data to provide you with the information, products and services that you request or purchase from us (i.e. to complete certain tasks, processes or orders on our website and deliver your products or services), and to communicate with you regarding those products and services that you purchase from us and respond to your questions and comments.
We may also use your personal data to measure how satisfied our customers are and provide customer service (including troubleshooting in connection with purchases or your requests for services or when you ask us questions on social media). We rely on our contractual arrangements with you as the lawful basis on which we collect and process your personal data when you make an order for products and services.
We use your personal data to allow you to create a profile on our website which enables you to purchase Exclusive Furniture World products and services online without having to fill in your personal data every time you shop online with us. We also provide you with marketing material via SMS and email. This may include information on products you have viewed, historical transactions and products you have added to your online basket. This allows us to provide a browsing experience which is relevant to you.
It is in our legitimate interests as a business to use your data in this way and we do this in order to enhance your shopping experience with us. This allows us to help you find the products and services which you may be looking for and avoids you having to browse through products or services which are not relevant to you.
If you no longer wish to be contacted by us about our products or services, or for other marketing purposes, you can contact us. Alternatively, if you have a profile with us, you can unsubscribe by logging into your account, or simply follow the unsubscribe link provided in emails you receive from us. If you find that the personal data we have about you is inaccurate or needs updating (for instance, you may have changed your name or address) then please contact us so that we can correct it. If you have created a profile on the website, you can change the details stored about you by logging into your account.